Guide
For landlords and property managers
When something happens in one of your units, the first days decide how long it stays empty and whether neighbors are affected.
Call (865) 276-0393
Reachable 24 hours a day, 7 days a week
First steps
Wait for the release
Police and, after a death, the medical examiner finish first. Do not enter or let anyone in until the unit is released.
Keep neighbors away
Close the unit. If odor is reaching hallways or other units, tell the cleanup company when you call.
Leave belongings for the family
Things that are not contaminated may belong to the tenant's family or estate. Ask a lawyer before removing or disposing of them.
Call your insurer
Ask what your landlord policy covers and what it needs from you.
What to ask the company
- Can you seal the unit so odor and contamination do not reach other units?
- Will you document the work for my insurer?
- What happens to the tenant's things?
- Can you work around other tenants' comings and goings?